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Low, Medium, and High support tickets are handled Monday - Friday 8:00am - 5:00pm. Emergency is available 24/7 and is subject to Emergency hour rates. All work is billed in 30 minute increments @ $99 per hour rate. Emergency rate is $249 per hour with a 1 hour minimum. Clients on retainer: Time will be applied against account. By submitting this ticket you are agreeing to these terms and rates listed above.